Refund policy
We want you to love what you wear. If something isn’t quite right, we’re happy to help — within the guidelines below.
Return Window
Returns must be requested and received within 14 days of purchase or delivery
After 14 days, items are exchange only for an item of equal or greater value
After 30 days, all sales are final
Return Conditions (All Returns)
Items must be:
Unworn and unwashed
In original, resaleable condition
With all tags attached
Accompanied by proof of purchase
Items that do not meet these conditions will not be accepted.
In-Person Returns
In-person returns follow the same policy as online returns.
Requirements:
Within 14 days of purchase
Proof of purchase required (receipt or order confirmation)
Items must be unworn, unwashed, odour-free, and tagged
Returns that do not meet these conditions will be declined.
Exchanges
Some items may be exchange only, not eligible for refunds.
Exchange-only items must be exchanged for an item of equal or greater value
Exchanges for lower-priced items are not permitted
Due to system limitations, all exchanges are processed as a return followed by a new purchase:
If the new item is more expensive, the customer completes a new purchase
Exchanges for items of lesser value are not permitted
Store Credit
Mood Clothing does not offer store credit at this time.
If you are unsure what you’d like to exchange for, you are welcome to return within the 14-day window once you are ready to select an item of equal or greater value.
Online Returns
To request an online return:
Log in using the Account button next to the shopping bag
View your past purchases
Select “Request Return” beside the item
We’ll contact you with return or drop-off instructions once your request is received.
Refunds
Approved refunds are issued to the original payment method
Please allow up to 10 business days for processing
Bank processing times may vary
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
Undergarments
Bodysuits
Sale / clearance items
Gift cards
Damages & Issues
Please inspect your order upon arrival. If an item is damaged or incorrect, contact us immediately so we can make it right.
Need Help?
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please reach out — we’re happy to help.